Frequently Asked Questions
Everything you need to know about your KuKirin performance gear.
What is the estimated shipping time for my order?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days via our premium logistics partners.
Does KuKirin offer a warranty on electric scooters and bikes?
Yes, all KuKirin vehicles come with a limited 12-month warranty covering manufacturing defects and electrical components to ensure your peace of mind while riding.
Can I return my product if I am not satisfied?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization and receive instructions.
Are the scooters water-resistant for outdoor use?
KuKirin products feature IP54 or higher water-resistance ratings, making them resistant to splashes and light rain. However, we recommend avoiding heavy downpours and deep puddles to protect the electronics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options like Klarna where available at checkout.
How do I track my delivery status?
Once your order has shipped, you will receive an automated email containing a tracking number and a link to our carrier's portal to monitor your package in real-time.